第 一 卷 （ 选 择 题 共 115 分 ）
第一部分 听力（共两节,满分 30 分） 做题时,先将答案标在试卷上。 录音内容结束后， 你将有两分钟的时间将试卷上的答 案 转涂到答题卡上。 第一节(共 5 小题;每小題 1.5 分，满分 7.5 分） 听下面 5 段对话。每段对话后有一个小题，从题中所给的 A、B、C 三个选项中选 出最佳 选项， 并标在试卷的相应位置。 听完每段对话后， 你都有 10 秒钟的时间来回答 有关小题和 阅读下一小题。每段对话仅读一遍。 1. Who is helping to do housework now? A. Jack. B. Alice. C. Neither of them. 2. Where are the speakers? A. On the first floor. B. On the second floor. C. On the third floor. 3. How will the man travel to London? A. By car. B. By coach. C. By train. 4. What will the man do first? A. Pack his luggage. B. Phone the travel agent. C. Plan the trip. 5. When will the plane to Milan leave? A. At 7:15. B. At 8:15. C. At 9:15. 第二节（共 15 小题；每题 1.5 分，满分 22.5 分） 听下面 5 段对话或独白。每段对话或独白后有几个小题，从题中所给的 A、 B、C 三个选项中选出最佳选项，并标在试卷的相应位置。听每段对话或独白前， 你将有时间阅读各个小题，每小题 5 秒钟；听完后，各个小题将给出 5 秒钟的作 答时间。每段对话或独白读两遍。听第 6 段材料，回答第 6 至 8 题。 6. What are the speakers doing? A. Reading about movies. B. Looking at a magazine. C. Watching a movie. 7. What did the Times say about the movie? A. It was rather dull. B. The picture was too light. C. It was worth three stars. 8. Why is the man complaining? A. Someone is blocking his vision. B. He has poor eyesight. C. Their seats are too far back. 听第 7 段材料，回答第 9、10 题。 9. What is the speakers’ problem? A. Something went wrong with the replacements they sent out. B. The man sent the wrong desks to their customers. C. They didn’t send out the desks on time. 10. How will the woman solve the matter?
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A. Make a call to their customers. B. Send the man to meet their customers. C. Visit their customers in person. 听第 8 段材料，回答第 11 至 13 题。 11. Why is the woman at the airport? A. To fly to London. B. To see Jake off. C. To meet Tom. 12. What is Tom worried about? A. His plane is late. B. Jake might miss the plane. C. He has no time to talk with Linda. 13. What’s the woman’s impression of Jake? A. He plays an important role in the company. B. He’s not good at his job. C. He cannot be depended on. 听第 9 段材料，回答第 14 至 16 题。 14. Why is Sharon surprised at the start of the conversation? A. The man ate so much food. B. The man was not smoking. C. The man looked very happy. 15. What happened to the man when he was trying to quit smoking? A. He found the first three days most difficult. B. He gained a lot of weight. C. He almost gave it up. 16. What helped the man a lot to overcome the stress? A. Delicious food. B. Support from friends. C. Physical exercise. 听第 10 段材料，回答第 17 至 20 题。 17. What is the purpose of the letter? ks5u A. To complain about the poor service. B. To tell his friend about his terrible experience. C. To give the company some suggestions. 18. When did the train leave Glasgow? A. At 8:00 a.m. B. At 8:40 a.m. C. At 9:10 a.m. 19. Which city was the speaker’s final destination? A. London. B. Paris. C. Frankfurt. 20. What can be inferred from the letter? A. It was getting hotter and hotter in London. B. The speaker felt hungry on the train. C. The train was delayed because of the terrible weather. 第二部分 英语知识运用（共两节，满分 45 分） 第一节 单项填空(共 15 小題;每小题 1 分,满分 15 分） 从 A、B、C、D 四个选项中，选出可以填入空白处的最佳逸项，并在答题 卡上将该项涂黑。 21. Hiking is great fun. You will get close to
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nature and take exercise
at the same time. A．a; the B．a; 不填 C．不填；the D．不填；不填 22. ________ is the kindness of the nurse that the patient can never be ________ to her. A. So; too thankful B. Such; too thankful C. So; that thankful D. Such; enough thankful 23. In those days our primary was to provide people who were trapped in the snowstorm with food and healthcare. A．anxiety B．concern C．incident D．doubt 24. Much disappointed as he is ________ in the job interview, he still keeps his confidence. A. to have failed B. failed C. having failed D. failing 25. The plane Jim took ______ arrive at 11:30, but was almost one hour late, which made his parents worried. A. was about to B. was likely to C. was supposed to D. was certain to 26. Traditionally Black Friday, the day after Thanksgiving ______ the beginning of the Christmas shopping season. A. has marked B. marked C. is making D. marks 27. The potential of economic development of one region varies from of another. A．any B．that C．one D．some 28．Scott received a big hug from his mother ______ stepping out of the taxi． A．in B．at C.on D．from 29. If you can’t ____ your shyness, you’ll never pass the interview. A. get over B. take off C. break off D. give away 30. The government ____ air quality in urban areas from level one to five: excellent, fairly good, slightly polluted, poor and dangerous. A. arranges B. distributes C. classifies D. divides 31. --- Why do you look so worried? --- My omputer broke down and my essay ____ unfinished since. A.was left B. has left C. left D. has been left 32. Washington get very hot and sticky in summertime. July and August are usually the warmest months. A．must B．might C．can D．should 33. He stared at the empty bottle for a while, feeling happy that he had sent the butterfly back ________ it belonged — nature. A. to where B. that C. which D. to which 34. As is often the case, the fact that something is cheap doesn’t ______ mean it’s of low quality. A. usually B. necessarily C. certainly D. mostly 35. --- I really think our teacher’s work is as great as that of those famous educators. --- ______. He has developed his own style of teaching. A. You can say that again B. That’s not the point
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C. That’s great D. It counts for nothing 第二节 完型填空（共 20 小题；每小题 1.5 分，满分 30 分） 阅读下面短文，掌握其大意，然后从 36－55 题所给的 A、B、C、D 四个选 项中，选出最佳选项。 Kevin was eagerly waiting for his holiday. His mother kept on saying there would be a big 36 for him during the holiday. The exams were just over and summer vacation just started. Now Kevin was 37 like a bird. Suddenly the 38 rang. It was his cousin, Max. “Hi!” screamed Max as he jumped on to Kevin’s bed 39 his crayons (蜡笔) during the process. “I’ve come to stay here for the holidays.” Kevin never expected his mother’s surprise to be so 40 . After breakfast Kevin 41 to do some painting. 42 Max was not around. When he was doing the finishing touches, Max entered and spilled some juice all over the painting, 43 ruining it. The next day was even 44 for him. It all 45 when Max put the dirty clothes in the washing machine. After some time Kevin heard some 46 sounds from the machine and he found that Max had put his shoes into the machine. One day, a piece of 47 caught Kevin’s attention. “The world famous collector Dick Brown’s stamps have been 48 .” Kevin had a stamp collection and it was with his friend Allan. So, Kevin gave Max the 49 and sent him to get his album back. Max soon came back with the album and Kevin found it was not his album --- it 50 valuable stamps. Actually Max had gone to another 51 whose door was unlocked by mistake and found an album which resembled Kevin’s and brought it back. Kevin 52 that it might be the album belonging to Dick Brown. Kevin called the 53 and told them he had found a valuable album. A week had passed since that incident, and Kevin and Max were 54 for finding Dick Brown’s album. “I’ll never be 55 with Max,” Kevin thought. 36. A. challenge B. surprise C. chance D. worry 37. A. anxious B. puzzled C. free D. curious 38. A. mobile phone B. doorbell C. clock D. landline 39. A. breaking B. seeking C. removing D. taking 40. A. hard B. small C. late D. bad 41. A. asked B. stopped C. recommended D. decided 42. A. Simply B. Frankly C. Luckily D. Strangely 43. A. roughly B. totally C. gradually D. eventually 44. A. better B. happier C. longer D. worse 45. A. started B. mattered C. worked D. changed 46. A. familiar B. strange C. lovely D. worse 47. A. research B. advice C. news D. advertisement 48. A. sold B. stolen C. exchanged D. exhibited 49. A. address B. number C. photo D. name 50. A. offered B. showed C. mentioned D. contained 51. A. store B. office C. house D. club
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52. A. expected B. suspected C. imagined D. believed 53. A. owner B. friend C. cousin D. police 54. A. rewarded B. punished C. found D. scolded 55. A. strict B. angry C. honest D. happy 第三部分阅读理解（共两节,满分 40 分） 第一节(共 15 小題;每小题 2 分,满分 30 分） 阅读下列短文,从每题所给的四个选项(A、B、C 和 D)中，选出最佳选项， 并在答题卡上 将该项涂黑。 A Fifteen years ago, I entered the Boston Globe, which was a temple to me then. It wasn’t easy getting hired. But once you were there, I found, you were in. Globe jobs were life-guaranteed until retirement. For 15 years I had prospered there — moving from an ordinary reporter to a foreign correspondent and finally to a senior editor. I would have a lifetime of security if I stuck with it. Instead, I had made a decision to leave. I entered my boss’s office. Would he rage? I wondered. He had a famous temper. “Matt, we have to have a talk,” I began awkwardly. “I came to the Globe when I was twenty-four. Now I’m forty. There ’s a lot I want to do in life. I’m resigning.” “To another paper?” he asked. I reached into my coat pocket, but didn’t say anything. I handed him a letter that explained everything. It said that I was leaving to start a new media company. We were at a rare turning point in history. I wanted to be directly engaged in the change. “I'm glad for you,” he said, quite out of my expectation. “I just came from a board of directors’ meeting and it was seventy-five percent discouraging news. Some of that we can deal with. But much of it we can’t, ” he went on. “I wish you all the luck in the world,” he concluded. “And if it doesn’t work out, remember, your star is always high here.” Then I went out of his office, walking through the newsroom for more good-byes. Everybody was saying congratulations. Everybody — even though I’d be risking all on an unfamiliar venture: all the financial security I had carefully built up. Later, I had a final talk with Bill Taylor, chairman and publisher of the Boston Globe. He had turned the Globe into a billion-dollar property. “I’m resigning, Bill, ”I said. He listened while I gave him the story. He wasn’t looking angry or discouraged, either. After a pause, he said, “Golly, I wish I were in your shoes.” 56. From the passage we know that the Globe is a famous ______. A. newspaper B. magazine C. temple D. church 57. If the writer stayed with the Globe ______. A. he would be able to realize his lifetime dreams B. he would never have to worry about his future life C. he would let his long-cherished dreams fade away D. he would never be allowed to develop his ambitions 58. When the writer decided to resign, the Globe was faced with ______. A. a trouble with its staff members B. a shortage of qualified reporters C. an uncontrollable business situation D. an unfavorable business situation 59. By “I wish I were in your shoes.” （in the last paragraph） Bill Taylor meant that ______.
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A. the writer was to fail B. the writer was stupid C. he would do the same if possible D. he would reject the writer's request
The MIT Museum is located near the north shore of the Charles River Basin in Cambridge, MA, a few blocks from the central part of the MIT campus. The MIT Museum is accessible via public transportation, and is within three miles of two major interstate highways. The Museum is approximately a 30 minute walk from downtown Boston or from Harvard Square. BY SUBWAY Take the Red Line to either Central Square Station or Kendall Square/MIT Station. From Central Square: Walk down Mass. Ave. toward Boston and the main MIT campus. The Museum is on the left at the corner of Front St. From Kendall/MIT Station at the east end of campus: Walk down Main St., away from Boston, to Windsor St., turn left, take the second right onto Front St., and continue to the museum entrance. BY BUS ks5u The Dudley/Harvard Square bus travels along Massachusetts Ave. between Boston and Harvard Square. The MIT Museum is across the street from Novartis and a gas station. From Harvard Square, get off at either Sidney St. or Albany St. From Boston, get off at Front St. BY CAR For directions from your doorstep to MIT, Google offers excellent mapping services including directions from anywhere in the U.S. and Canada. Recorded Directions to the Museum: (415) 561-0399 Besides, you can go the Museum via Commuter Rail. You can easily connect to the MBTA Red Line from South Station, or take the green line to the red line from North Station and get off at Central or Kendall Square. 60．If you go to the Museum by subway, you should go to first and then walk down Main St. to Windsor St.. A．Kendall/ MIT Station B．Harvard Square C．The MBTA Red Line D．the main MIT campus 61．What should you do if you want to get Recorded Directions to the Museum? A．Log onto the Google. B．Buy a map from the Internet. C．(415) 561-0399 D．Go to the gas station. 62．How many ways to the Museum are mentioned? A．One. B．Two. C．Three. D．Four. C Psychologists in Britain have said that the last full week of January is the most depressing time of year and called next Monday “Blue Monday”. Blue is a slang way of saying unhappy.
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Mondays are generally seen as the worst day of the week because people feel tired at having to go back to work after a weekend with a different sleep pattern. There are various reasons why more people feel depressed at this time of year. Many people have unpaid credit card bills for the Christmas presents they bought, and pay day is often not until the end of the month. As the party season is over, people feel stressed because they have to go back to real life---work; and they may be unhappy with their body image after bingeing on booze, chocolates, and other food at Christmas time. People may have already failed in their New Year’s resolutions(决定), such as giving up smoking. The bad weather in January can also contribute to people feeling fed up. Some companies are taking this quite seriously and offering counseling for any staff who is feeling depressed. They hope that helping people as soon as there are signs of depression will avoid absenteeism(旷工). Evidence shows that unreasonable managers who contribute to their staff feeling fed up at this time can expect an uncooperative workforce. However, it’s not all bad! Many people feel optimistic at this time, that things can only get better. Psychologists offer suggestions of how to overcome feeling blue. These include spending 15 minutes doing a “gratitude exercise” thinking about and writing down what you are grateful for, such as health, family, friends and so on. Taking up a new hobby, doing some exercise, going to bed earlier, eating a healthy breakfast, and listening to some exciting music, are all recommended as ways to feel more cheerful. To avoid feeling blue next January, experts say that the best things to do is to plan better next December. Spend less on presents, eat and drink less over the festive period, and make more realistic New Year’s resolutions. 63． According to the text, you must pay the credit card bills for the Christmas present before ______. A．the end of December B．the end of January C．Christmas Day D．the last Monday of January 64．What does the underlined word “this” refer to? A. The bad weather in January. B. Failure in giving up smoking. C. People feel blue the last full week of January. D. People’s failure in their New Year’s resolutions. 65．Which of the following may NOT avoid “blue Monday” in the writer’s opinion? A．Making a better plan for next December B．Doing more exercise C．Making more New Year’s resolution D．Listening to some uplifting music 66．What can we learn from the last two paragraphs? A．The depression can be overcome. B．Many people feel optimistic. C．Feeling happy depends on yourselves. D．To avoid feeling blue, you must eat less.
The slogan “a dog is for life, not just for Christmas” has been going strong for 27
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years now. Dogs and cats have been popular Christmas gifts in the gifts in the UK and Europe for many years. But some people still haven’t quite got the message. The slogan still holds good. Some 105,000 dogs were rounded up by local government last year because they had been abandoned, many of them shortly after the festival season. The main reason given by owners for handing their dogs over to the Dogs Trust is that the dogs need more attention than they can give; behavioral problems and moving home are also reasons given. But Eleanor Silk, the Trust’s communications director, says, “It’s often four or five months after Christmas, in early summer, when owners find that the dog has got too big and too active, or it hasn’t been trained properly and has caused damage around the home.” In any case, some organizations that help pets are quick to point out that if you are serious about getting a puppy(小狗) as a pet, Christmas is not the time to do it. Puppies need to get used to their new surroundings, to be introduced to a routine, and to be looked after like small children. It’s hard to meet any of these needs at Christmas. What’s more, pulling a puppy out of a Christmas stocking in itself sends the wrong message to children. It encourages children to think of the puppy as a toy, rather than a responsibility. Appreciating what you’re taking on with a dog can be a sobering (清醒的) realization. “For life” means thinking about the effect they’ll have on your life. It also infers you will need to care for the dog for its whole life. 67. What would be the best title for the passage? A. Dogs and Cats—the Most Popular Christmas Gifts. B. A pet is for Life, Not just for Christmas. C. How to Take Care of Your Pets over Christmas. D. Let’s Help Those Abandoned Pets 68. According to the passage, which of the following is NOT a reason for pets to be abandoned? A. Pets spread some diseases. B. Pets damage some things in the house. C. The owners can’t take good care of the pets. D. The owners have to move to other places. 69. The fifth paragraph mainly tells us________. A. how to take best care of Christmas pets B. the right time to have a puppy as a pet C. the reasons why Christmas is not the time to get a pet D. the worries about Christmas pets from organizations that help pets 70. Why is the author against the idea of putting a dog in the Christmas stocking as a Christmas gift? A. Because these dogs can still cause damage. B. Because children will not take dogs seriously. C. Because children don’t like to have dogs as Christmas gifts. D. Because a Christmas stocking is not big enough to put a dog in.
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第二节(共 5 小题;每小題 2 分,满分 10 分） 根据短文内容，从短文后的选项中选出能填人空白处的最佳选项，并在答题卡上将 该项 涂黑。选项中有两项为多余选项。 Many people think of guys as being carefree when it comes to their appearance. But in fact, a lot of guys spend plenty of time in front of the mirror. They care just as much as girls do about their body image. Body image is a person’s opinions and feelings about his or her own body and physical appearance. 71 . You appreciate your body for its capabilities and accept its imperfections. 72 . Here are some ideas: Recognize your strengths. Different body types are good for different things. What does your body do well? Maybe your speed, strength, or coordination makes you better than others at a certain sport. That may be basketball, table tennis, mountain biking, dancing, or even running. Or perhaps you have non-sports skills, like drawing, painting, singing, playing a musical instrument, writing, or acting. 73 . ks5u Exercise regularly. Exercise can help you look good and feel good about yourself. Good physiques (体型) don’t just happen. 74 . A healthy habit can be as simple as exercising 20 minutes to 1 hour three days a week. Working out can also lift your spirits. Respect your body! Practising good habits—regular showering; taking care of your teeth, hair, and skin; wearing clean cloths and so on—can help you build a positive body image. 75 . Your body is just one part of who you are. Your talent for comedy, a quick wit (智慧), and all the other things make you unique. So try not to let small imperfections take over. A. Use this as an opportunity to discover what you’re good at. B. Be yourself. C. Having a positive body image means feeling satisfied with the way you look. D. Just explore talents that you feel good about. E. They take hard work, regular workouts, and a healthy diet. F. The good news is that self-image and body image can be changed. G. So, what can you do to develop a positive body image?
第 二 卷 （ 非 选 择 题 共 35 分 ）
第四部分写作（共两节，满分 35 分） 第一节短文改错(共 10 小题;每小题 l 分,满分 10 分）
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假定英语课上老师要求同桌之间交换修改作文，请你修改你同桌写的以下作文。文 中共有 10 处语言错误，每句中最多有两处。错误涉及一个单词的增加、删除或修改。 增加:在缺词处加一个漏字符号（A)，并在其下面写出该加的词。 删除:把多余的词用斜线(\)划掉。 修改:在错的词下划一横线,并在该词下面写出修改后的词。 注意： 1. 每处错误及其修改均仅限一词； 2. 只允许修改 10 处，多者(从第 11 处起)不计分。 I will share with you a true story happened a couple of days ago. One of my classmate bought a bag of snacks from a food store. A few roommates were then invited to enjoy snacks. Unluckily, all of them got poisoned and had stomachaches with our faces pale. They are quickly sent to a nearby hospital. Doctors examined them but gave them some medicine. They were out of danger soon before taking the medicine. This accident should make us to realize the seriousness of the food safety problem. I strong suggest that the whole society pays more attention to food safety. 第二节 书面表达（满分 25 分） 假设你叫王平， 现在在英国工作， 你的朋友陈立写信告诉你他打算赴英留学， 想知道初到英国可能会遇到的困难。请你用英语给他写一封回信，信的内容应包 括： 1. 可能会遇到的困难：语言方面的障碍，饮食的不习惯，想家孤独等； 2. 鼓励他并表示愿意帮助他。 注意：1. 词数 100 个左右。2. 信的开头已为你写好，不计入总词数。 Dear Chen Li, I’m glad to hear from you. You asked me about the difficulties you may meet with when you get here in UK. _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ Yours, Wang Ping
1—5 BABBB 6—10 CBAAC 11—15 ABCBA
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21-25 DBBAC 36-40 BCBAD 56-59 A B D C 改错：
26-30 DBCAC 31-35 DCABA 41-45 DCBDA 60-62-ACD 46-50 BCBAD 63-66 BCCA 51-55 CBDAB
67-70 B A C B 71-75 CGDEB
story 后加 that/ which, classmates, enjoy 后加 the, our—their, are—were, but—and, before—after, to realize 去掉 to, strong—strongly, pays—pay
Dear Chen Li, I’m glad to hear from you. You asked me about the difficulties you may meet with when you get here in UK. Now, I’d like to tell you something about it. First, you may have the problem about the language you think you are well prepared. You may find it difficult to communicate with the natives, because many of them have a strong accent. Besides, you may not get used to the western food here or even hate to have it. What’s more, you may feel lonely and miss your family and friends, especially in the very beginning. However, you needn’t worry about it. Several weeks later, you will get used to everything here and love the place, and I’ll also try my best to help you when necessary. Best wishes! Yours, Wang Ping 附：听力材料
Text 1 M: What are they doing now? W: Jack’s playing video games and Alice is doing some laundry. M: Why doesn’t Jack help his mother? W: His mother thinks he can help her in a few years. Text 2 W: Let’s go upstairs. It’ll be less crowded on the second floor. I want to look for some clothes for myself and I need a present for my nephew. M: There’s the directory, over by the elevator.
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Text 3 W: We drove to London last weekend. M: Really? I’m going to go there for the day tomorrow. W: Oh yeah? Are you going by coach? M: Yeah, it’s the best way. There’s a fast train but it’s too expensive for me. Text 4 W: There is still much to be done before we leave for our outing. We need to pack and plan the first day. M: Yes, but first I will call the travel agent to confirm that our tickets are booked. Text 5 M: Excuse me. What time is the next plane to Milan? W: It should leave at a quarter past seven but it’s an hour late today. M: That’s a problem. If it doesn’t leave until a quarter past eight, I’ll be one hour late for my meeting. Text 6 W: Let’s hope the movie is good. M: What else is on the program? W: I suppose that there will be the usual cartoons. M: What did the reviews say about this movie? W: The reviews weren’t bad. The critic in the Times said the picture was rather light, but colorful and entertaining. The Daily News gave it three stars. However, you can’t always rely on the reviews. The seats aren’t bad, are they? M: The lady in front of me is wearing a hat. I can’t see too well. W: Maybe she’ll leave soon. M: We’d better watch the movie and stop annoying the people around us. Text 7 M: Jane, I’m sorry to bother you. I’m afraid there’s a big problem. You told me last week that you would deal with the faulty desks that were returned by one of our local customers. W: Yes, that’s right. I sent them the replacement desks last Monday. M: Well, the thing is, did you realize there were two kinds? I’ll send them the other kind right away. The problem is that they are now demanding a refund from us. W: Oh, dear, that’s terrible. I’ll phone them now and explain everything. I’m really sorry about this. M: That’s all right. There’s still time to resolve the problem. I think it would be best to visit them and explain the mistake face to face. ks5u W: OK. I’ll make arrangements to visit them as soon as possible. Again, I’m so sorry. Text 8 M: Hi, Linda. Fancy meeting you here. W: Hi, Tom. I’m waiting to check in. Are you flying to London, too? M: No, I’ve come to see Jake off. I want to talk with him before he leaves. W: But it’s about time to check in. M: Yes. I’m a bit worried. I don’t know what’s wrong with him. Why hasn’t he turned up yet? You know, he never worries about anything. W: Sometimes he seems a bit strange, doesn’t he?
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M: But he seems like a very clever man. He never lets you down at work. W: Oh, come on, Tom. People often say that when we need him the most, he is nowhere to be found. M: Really? But it seems to me that he’s a busy guy, and an important person for the company. That’s why I admire him. W: But he strikes me as someone who you just can’t trust. M: Just can’t trust? Why do you say that? W: Ah, there he comes. I see him running this way. ks5u Text 9 W: What’s this? We just finished our meal and you are not smoking? Don’t tell me you quit. M: Indeed Sharon, I quit smoking just over two months ago. I am happier than ever now that I am rid of that disgusting habit. W: You have been a smoker for as long as I can remember, and I have known you for at least 10 years. M: Yes, I was a smoker for more than half of my life. Quitting was the best decision I ever made. W: Was it easy? I remember you used to smoke a pack a day. M: Well, the first three days were hell. But after that it was easy. I just kept telling myself to try harder and not give in to the desire to smoke. W: Looks like you didn’t gain much weight. I heard most people gain a lot of weight after quitting smoking. M: Well, at first I was eating constantly to try to occupy myself and avoid smoking. But then I started to exercise a lot and that helped me work off the stress of not smoking. W: Good for you. I am glad to see you are both happy and healthy. M: I’m saving a lot of money now too. Text 10 Dear Sir or Madam, Last Thursday, I traveled on the 8:00 a.m. train from Glasgow to London King’s Cross and I was quite angry with the service of your company. The train didn’t come on time, so it was forty minutes late when it left Glasgow. A man at the station apologized to us, but he didn’t give us any reasons for the delay. We then had further delays on the way, and we were late by an additional thirty minutes. As a result, I missed my plane from London to Frankfurt and had to wait for several hours. What’s more, the service on the train was very poor. The trip took more than five hours, but only soft drinks were sold on the train. Worst of all, something was wrong with the air conditioning and it got extremely hot on the train. Just before we reached King’s Cross, the temperature was over 40℃. Because of your poor service, I feel you should compensate me. I look forward to your reply. Yours faithfully, David Robemon
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